Return & Refunds

Full Refund

Under following conditions, you are eligible for a reshipment or full refund.

  1. If you did not receive the product within the guaranteed time (60 days)
  2. If you received the totally different item than your order. Like you ordered a cushion, but instead, you got a curling iron.

Partial Refund

If you do not want the product you’ve received you may request a refund but you must return the item at your own expense and the item must be unused. In this case, shipping and handling charges are not refundable. Shipping charges are 3-10$ per package sent to you and depend on the type and size of the product.

No Refund

No Refunds will be made in following cases;

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, items stuck at custom office etc)
  • Your order did not arrive due to exceptional circumstances outside the control of AdvanceSurvival (i.e. delayed by a natural disaster).

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or PayPal account, within 14 days.

Remember, Advance Survivals reserves the rights to accept or deny any claim made for refund, return or reshipment.

All the items are inspected by our staff before shipping. However, during shipping, the package is handled by various companies and therefore might get damaged. If you receive a defective or damaged item, please contact us with pictures of broken / defective item. We’ll either send the new item without any additional shipping fee or send a full/partial refund depending upon the condition of usability of the item.

If for any reason you would like to exchange your product, perhaps for a different size, color etc, you must contact us first and we will guide you through the steps. You must keep in mind, you can not exchange 1 item for other. Please do not send your purchase back to us unless we ask you to do so.

In case for an exchange, you’ll have to pay the shipping fee which may some times cost you more than the cost of product. It is therefore recommended that you should make up your mind before you actually place an order.

If you do not receive your package within 60 days, here are few steps you can take.

  1. Check with your local post office. Sometimes, post offices receive the packages but do not deliver for various reasons.
  2. Check with customs, your package might be held by customs for clearance.
  3. Contact us and let us know about your issue. We’ll issue a full refund if your order does not reach you within 60 days*.

 

*Terms & Conditions apply.

General

Buyer Protection is a set of guarantees we provide to our customers that allow you to shop with confidence on our website. We’ll make a full or partial refund to you in following situations.

  • The item you ordered did not arrive within 60 days*.
  • The item you received was not as described*.
  • The item you received that was assured to be genuine was fake*.
  • The item you received was broken or damaged*.

Generally, most of the orders are processed within 1-3 business days and sent for shipment. But delays can happen due to holidays and weekends.

If you have paid for an order and you need to make any changes or cancel an order, you must contact us within 12 hours of placing an order. Once the packaging and shipping process has started, it can no longer be changed / cancelled.

We’ll send your parcel as gift and also mentions its price between $0.1 – $5.00. There are strong chances that you won’t have to pay for extra customs and taxes. For same reasons items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Payment Information

Here are few simple steps to follow.

  1. Select a product of your choice and Add to Cart.
  2. Once you have added all desired items to your cart, click Checkout.
  3. Then you will leave our site and enter PayPal’s website.
  4. You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
  5. You can then follow the on screen instructions to make the payment.

We use Paypal to handle all our payments. When you make payment for your order, you get multiple options to make payments. That includes;

  1. Pay from your Paypal account balance
  2. Credit / Debit Card (Visa, MasterCard, Discover, and American Express)
  3. E-check (i.e. using your regular Bank Account)

PayPal is an easier and the most secure payment system available to send and receive money online. By using your PayPal account, you can trace the status of your payment. When you make payment for your order, you get multiple options to make payments. That includes;

  1. Pay from your Paypal account balance
  2. Credit / Debit Card (Visa, MasterCard, Discover, and American Express)
  3. E-check (i.e. using your regular Bank Account)

After you click the checkout button, you’ll be sent to the PayPal site where you can make payment. So all your payment details will be handled by PayPal itself. For example, if you use your credit card to make payment, your details will remain secure under PayPal’s encrypted pages only, which will remove the the risk of an unauthorized use.

Usually PayPal takes up to 1 business day to confirm the payment and make the transfer. However, in rare cases (for example, e-check etc), it can take up to 5 business days for your payment to be confirmed by PayPal. After PayPal has confirmed your payment, it will release funds to our account and we’ll start processing your order.

Import duties, taxes and customs are not included in the item price. These charges are the buyer’s responsibility.However, shipping charges are already added in item price. Please check with your country’s customs office to check for these additional charges before ordering anything. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping & Tracking

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

We will try to use the fastest yet economical mean to ship your products. According to your country, we’ll choose the appropriate shipping company and ship your package immediately. While shipping outside US, all our products are shipped using Air Mail. Therefore shipping time may be different for different countries. When shipping within United States, we’ll ship your order using United States Postal Service(USPS).

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. But we offer Free Shipping on all our product for a hassle free shopping experience.

Shipping time varies by your location. However, once we ship your order it may take 7-45 business days (does not include weekends and holidays) to reach your location. After 45 business days, if you still do not receive your order, please contact your local customs office and post office if your package is held there. In case they also don’t have your package, you can contact us for a refund.

These are our estimates:

LOCATION*ESTIMATED SHIPPING TIME
United States7-20 Business days
Canada, Europe7-20 Business days
Australia, New Zealand12-30 Business days
Mexico, Central America, South America15-30 Business days
Brazil20-50 Business days
*This doesn’t include our 1 day for Payment Confirmation and 2-5 day Order Processing time.

You can track your order on our Order Tracking page. Please keep in mind, it can take up to 5 days for shipping company to update their tracking record on internet. However, if you have not received your tracking code even after 5 days of order, you can contact us.

For some shipping companies, it takes 2-5 business days for the tracking information to update live on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.